Coordinate customer service activities and communication between clients and internal departments to ensure timely responses, smooth order processing, and high customer satisfaction.
- Key Tasks & Responsibilities:
respond to all customer inquiries, requiring detailed knowledge of all information and data regarding the company's products and services, in order to present a professional image of the company to customers.
Overseeing the product design process following the deal's conclusion and the receipt of necessary approvals, and acting as a liaison between the design department and the client.
Monitor customer balances and notify the direct supervisor to coordinate with the Finance Department for payment collection in accordance with established procedures.
Work on establishing and updating a database of clients, and preparing the necessary reports regarding compliance rates and quantities ordered.
Adherence to approved occupational safety procedures at all company sites.
Perform any other tasks within the department as assigned by the direct manager.