ecash

Digital Wallet Specialist

  • Finance, Banking & Insurance (Bankers)
  • Operational
  • 23/08/2026 - 30/09/2026
  • On-site
  • Full-time
  • Electronic & Digital Banking
Job Purpose:

Responsible for managing and supporting digital wallet services, including wallet onboarding, activation, transaction monitoring, issue resolution, and customer support, while ensuring secure and efficient wallet operations.

- Key Tasks & Responsibilities:


  • Onboard and activate digital wallets in accordance with approved procedures.
  • Verify customer information and KYC requirements before wallet activation.
  • Monitor wallet transactions, including deposits, withdrawals, transfers, and payments.
  • Investigate and resolve failed, declined, pending, or unsuccessful wallet transactions.
  • Handle customer requests related to wallet activation, suspension, reactivation, and closure.
  • Monitor wallet balances and transaction activity and identify unusual or suspicious transactions.
  • Process and follow up on refunds, reversals, and disputes related to digital wallet transactions.
  • Coordinate with Operations, Customer Service, IT, Risk, Compliance, and Fraud teams.
  • Escalate suspicious transactions and potential fraud cases according to internal procedures.
  • Support testing and implementation of new digital wallet features and services.
  • Ensure compliance with internal policies, regulatory requirements, information security, and customer data protection standards.

- Work Conditions:


  • Regular Employment
  • Indoor
  • Damascus Governorate - Damascus, Mazzeh

- Job Requirements


  • Education Degree: Bachelor
  • Education Specification: Bachelor Degree in Banking and Insurance

    • - Field Of Experience


  • 2 years in Electronic & Digital Banking .

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