Responsible for managing and monitoring the day-to-day operational activities related to the payment gateway, ensuring smooth processing of online payment transactions and timely resolution of transaction-related issues.
- المسؤوليات:
Monitor daily online payment transactions.
Follow up on successful, failed, declined, and pending transactions.
Investigate and resolve operational issues related to payment transactions.
Handle and follow up on Refunds, Reversals, Chargebacks, and Disputes.
Review transaction details and investigate discrepancies related to payment transactions.
Follow up on unresolved or pending transactions and ensure timely closure.
Handle merchants’ operational inquiries and payment-related requests.
Coordinate with banks, payment service providers, merchants, and internal teams to resolve operational issues.
Maintain accurate records of payment transactions and operational cases.
Prepare daily, weekly, and monthly operational reports.
Monitor transaction volumes, failure rates, pending transactions, and outstanding cases.
Escalate fraud-related or suspicious transactions to the relevant teams.
Ensure compliance with internal procedures, operational controls, and applicable policies.
Support operational reviews, audits, and requests for transaction-related information.