To serve as the first point of contact for customers, visitors, and vendors while providing professional front-desk support and assisting the CRM team with customer records, follow-ups, appointment coordination, and reporting. The role contributes to a smooth customer journey by ensuring effective communication and coordination between customers, sales, and service teams.
- Key Tasks & Responsibilities:
Welcome customers, visitors, and vendors professionally, identify their needs, and direct them to the appropriate employee or department.
Answer incoming calls, respond to general inquiries, record accurate messages, and transfer calls promptly to the relevant sales, service, or administrative team.
Schedule and coordinate customer appointments, including vehicle test drives, sales meetings, and service-center bookings.
Update customer information, inquiries, appointments, and follow-up activities accurately in the CRM system.
Prepare daily customer follow-up reports covering completed calls, missed appointments, pending inquiries, and service reminders.
Monitor showroom traffic, maintain accurate visitor logs, and coordinate customer handovers between reception, sales, and service teams.
Perform front-desk administrative duties, including filing, document printing, record organization, and maintaining reception supplies and presentation standards.
