ecash

Merchant Relation Specialist (Operational)

  • Marketing, Sales & CS (Sales)
  • 28/01/2026 - 12/02/2026
  • On-site
  • Full time
  • Sales Coordination
  • Account Management
  • Outdoor Sales
  • B2B Sales
Job Purpose:

Responsible for managing merchant relationships, onboarding new partners, supporting existing merchants, and resolving issues to ensure satisfaction and business growth.

- Key Tasks & Responsibilities:


  • Build and develop sustainable and beneficial relationships with merchants, provide them with excellent support and ensure high levels of satisfaction.
  • Analyze merchants' needs and provide appropriate solutions to meet them, deal with commercial problems and inquiries and provide immediate and effective solutions.
  • Enhance the use of electronic payment products and services by merchants and increase the volume of commercial transactions.
  • Provide support and guidance to merchants in using the company's electronic payment platforms and help solve technical and operational problems.
  • Follow up on the latest developments in the electronic payment and e-commerce industry and competitors' activities and review all decisions related to electronic payment, and apply them in the company's strategies.
  • Communicate with current and potential merchants and submit proposals and presentations about the company's services and products.
  • Keep up to date with merchants' information on products, offers and services in order to increase sales.
  • Manage commercial contracts and agreements and ensure that they are properly implemented according to the specified standards and policies.

- Work Conditions:


  • Regular Employment
  • Hybrid
  • Damascus Governorate - Damascus, Mazzeh

- Job Requirements


  • Education Degree: Bachelor
  • Education Specification: Bachelor Degree in Economics
  • Field Of Experience: B2B Sales
    Years Of Experience: 3 years

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