ecash

Payment Gateway Specialist

  • Finance, Banking & Insurance (Bankers)
  • Operational
  • 23/08/2026 - 30/09/2026
  • On-site
  • Full-time
  • Collections & Payment Processing
  • Electronic & Digital Banking
Job Purpose:

Responsible for managing and monitoring the day-to-day operational activities related to the payment gateway, ensuring smooth processing of online payment transactions and timely resolution of transaction-related issues.

- Key Tasks & Responsibilities:


  • Monitor daily online payment transactions.
  • Follow up on successful, failed, declined, and pending transactions.
  • Investigate and resolve operational issues related to payment transactions.
  • Handle and follow up on Refunds, Reversals, Chargebacks, and Disputes.
  • Review transaction details and investigate discrepancies related to payment transactions.
  • Follow up on unresolved or pending transactions and ensure timely closure.
  • Handle merchants’ operational inquiries and payment-related requests.
  • Coordinate with banks, payment service providers, merchants, and internal teams to resolve operational issues.
  • Maintain accurate records of payment transactions and operational cases.
  • Prepare daily, weekly, and monthly operational reports.
  • Monitor transaction volumes, failure rates, pending transactions, and outstanding cases.
  • Escalate fraud-related or suspicious transactions to the relevant teams.
  • Ensure compliance with internal procedures, operational controls, and applicable policies.
  • Support operational reviews, audits, and requests for transaction-related information.

- Work Conditions:


  • Regular Employment
  • Indoor
  • Damascus Governorate - Damascus, Mazzeh

- Job Requirements


  • Education Degree: Bachelor
  • Education Specification: Bachelor Degree in Banking and Insurance

    • - Field Of Experience


  • 2 years in Banking Operations .

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