Tele sales Representative (SDR) serves as the primary point of contact for prospective and existing customers, delivering professional customer support while identifying, qualifying, and nurturing sales opportunities. This role manages customer inquiries, generates and follows up on leads, maintains accurate CRM records, and coordinates qualified appointments for the sales team to support revenue growth and ensure an excellent customer experience.
- Key Tasks & Responsibilities:
Manage a high volume of customer inquiries across various channels, serving as the initial point of contact for inquiries related to heavy machinery.
Provide prompt and exceptional customer service, ensuring swift resolution of complaints and concerns while upholding a positive, customer-centric attitude.
Collaborate closely with the sales team to ensure comprehensive customer support and validate generated leads.
Accurately document and maintain records of customer interactions, feedback, and resolutions using the CRM system.
Prospect, generate, qualify, process, and follow up on leads, effectively setting appointments for the sales team.
Provide consistent, concise, and accurate internal and external communications regarding lead generation activities.
